Frequently Asked Questions

 

What types of products does Kumaon Foods offer?

Kumaon Foods specializes in authentic Himalayan food products, including aromatic Basmati rice, nutrient-rich hemp seeds, and organic black soybeans. All products are sourced from local farmers who utilize traditional, chemical-free cultivation methods.

How do you ensure the quality of your products?

We are committed to quality and sustainability. Our products are carefully curated to deliver exceptional flavor while supporting the health of our customers and the livelihoods of mountain communities. We prioritize sourcing from local farmers who adhere to traditional farming practices.

What is your shipping policy?

We currently ship our products across India. All orders are processed within 1–3 business days, and delivery times vary based on location, typically ranging from 3–10 business days. Free shipping is available on orders above ₹999.

What is your return policy?

We have a 7-day return policy. To be eligible for a return, items must be unused, unopened, and in their original packaging. Please contact us to initiate a return before sending any items back.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can track your package through the courier partner’s website using the provided tracking number.

What should I do if my order arrives damaged or incorrect?

Please inspect your order upon delivery. If you receive a defective or damaged item, or if the wrong item was sent, contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Do you offer international shipping?

Currently, we do not offer international shipping. Our products are available for delivery within India only.

How can I contact customer support?

You can reach our customer support team via email at kumaonfoods@gmail.com or by phone at +91 78951 64381. We are here to assist you with any inquiries or concerns.