Refund policy
At Kumaon Foods, we take pride in delivering the highest quality Himalayan and Kumaoni products to our customers. Your satisfaction is our priority. Please read our Returns & Refund Policy carefully.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your product must:
- Be unused and in the same condition as received.
- Be in its original packaging.
- Include the original invoice at the time of return pickup.
Please note: Products that have been used are not eligible for returns or exchanges.
When Can You Return or Exchange a Product?
Exchanges or returns are accepted only in the following cases:
- The product is damaged or incorrect.
- The product is not sealed properly at the time of delivery.
- The product has expired at the time of delivery.
If your return is accepted, we will schedule a pickup from the delivery address and notify you of the expected pickup date.
- For exchanges: Your new product will be delivered within 3–5 business days after we collect the original product.
- Delivery discrepancies: Please contact us within 48 hours of your order being marked as delivered.
Cancellations
- Cancellation requests are accepted only if the product has not been shipped.
- If your cancellation is approved, you will receive a full refund.
- Kumaon Foods reserves the right to cancel or refuse any order due to reasons such as stock unavailability, pricing errors, informational inaccuracies, or issues with the personal/financial details provided.
Refunds
- Once we receive and inspect your returned product, we will notify you about the approval status of your refund.
- If approved, the refund will be issued automatically to your original payment method. Refunds usually take 5–7 business days to reflect.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us at:
📧 customer@kumaonfoods.com